chainflex® guarantee

Why the chainflex guarantee? 
The new guarantee service gives you the security of knowing that your individual application has been designed exactly right and that you have always chosen the right chainflex cable that is sure to work.

When does the service life guarantee apply?
The chainflex service life guarantee applies to the calculated number of double strokes according to the igus online service life calculator, but for a maximum of 4 years after the delivery date, whichever comes first. The guarantee applies to all chainflex cables that can be selected in the service life calculator.

When is there a claim under guarantee?
A claim under guarantee exists if the delivered chainflex cable is demonstrably not free from material and manufacturing defects. 
Specifically, this means that the chainflex cable wears out before the end of the guarantee period or the guaranteed number of double strokes due to natural wear and tear during normal use.

When is there no claim under guarantee?
The claim under guarantee expires in the event of mechanical damage and damage caused by incorrect installation or improper use of the cable.

When does the guarantee start?
The guarantee applies to new purchases from 15 February 2020, starting from the delivery date of the chainflex cable.

When does the guarantee end?
The guarantee ends after 4 years, starting from the delivery date.

What is the exact scope of the guarantee?
Claims under guarantee must be submitted to igus GmbH immediately after the damage has been detected. For the specified guarantee period, igus will supply a replacement free of charge (delivery ex works). This only applies to igus chainflex components that have failed due to wear and tear.

Is the guarantee prolonged due to the delivery of a replacement?
The guarantee period is not prolonged by a replacement delivery.

Is there a guarantee on the e-chain used?
We also offer a 36-month guarantee on the e-chain used. More information

In which countries does the chainflex guarantee apply?
The chainflex guarantee is valid around the world. The issuing authority is igus GmbH, regardless of the country in which you request the guarantee certificate via the service life calculator.

How do I submit a claim under guarantee?
In the event of a guarantee claim, please contact our sales team, who will be happy to take care of your request.

Safety is the be-all and end-all, not only in operational and functional terms, but also in a legal and financial respect. Plant and machine manufacturers must always make binding statements about operational safety and reliability. A guarantee statement to the end customer therefore always represents a risk.

We are aware of this, but thanks to our many years of experience and expertise, we can guarantee manufacturers valuable planning reliability. Intensive tests in the world's largest test laboratory for cables and energy chains allow us to make valid and reliable statements about durability and service life - even in terms of liability law.

The promise of a guarantee to the end customer goes far beyond mandatory warranty claims or liability for defects. The customer not only receives a promise from the company that the goods will be free of defects, but also that they will function for a certain period of time.

The durability guarantee is what matters. This is of great importance to customers, as a binding statement on durability provides predictable reliability. Simply extending the warranty is usually not enough for you.
The chainflex guarantee provides you with reliable data from the laboratory and the real world!